EMERGENCY NO. +91 22 2844 5678
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Patients Guide


Appointments

Take an appointment and be on time for the same and inform the hospital staff if you cannot keep your appointmen. Appointments are available on the phone. Please call 022-28445678.

Admission Process

  • The bed charge is calculated from 10. am to 10 am irrespective of the time of Admission.
  • When you move up to a higher class the billing from the day one will be as per the higher class.
  • All deposit receipts are provisional & should be surrender at the time of discharge.
  • For the convenience of the patient & for priority in admission a hospital bed can be  reserved for all planned admissions
  • Admission clerk will prepare the indoor case papers & each patient will get a unique in patient member which would be a reference for all further transactions in the hospital
  • If patient is having any cashless card then relatives have to submit the required documents to billing department within 24 hrs of admission.


Discharge Process

  • Discharge procedure starts only after approval of the treating doctor & preparation of discharge card
  • Any excess medicines refunds should be done one day prior to discharge so as to save time. The nurse on the floor will help you in the process
  • The nurse would prepare the discharge papers & send the file to billing department for final billing
  • After setting the final bill amount the discharge counter clerk will give a discharge intimation to the floor nurse
  • For cashless patient once doctor approves the discharge final bill & discharge summary will be fax to respective TPA. TPA will generally reply within 2-3 hrs till patient has to be there in the hospital
  • Patient who desire immediately discharge has to pay the difference amount in cash & it will be patients responsibility to reimburse from insurance company hospital will not do any procedure further


Visiting Hours - All inpatient areas except ICUs

Weekdays :

Morning 11am to 0.100 pm Evening 05 pm to 07.00pm


Sundays and public holidays :

11am to 01.00 pm  


ICUs

All days : 10am to 11am and 6pm to 7pm


Children below 12 year are not allowed as visitors in the hospital 

Food 

The hospital kitchen is equipped to serve well-balanced vegetarian meals

Housekeeping
Consumption of tobacco in any form, e.g. cigarettes, gutkha, pan, strictly prohibited in the Hospital premises.

A hygienic environment is essential for your health; help us to maintain our standards. Keep the toilets clean and dry.

Use the dustbins for disposal of any waste.

* Tips or gratitude to the staff will not be accepted by staff. If you wish to pay gratitude, for the good services rendered to you, please handover the same to responsible person in closed envelope.or put in staff welfare box.

Facility Management Services

  • I Return the A.C. and T.V. remote to responsible staff.
  • Please do not attempt to shift or repair any electrical item.
  • Put off lights when not in use, especially in toilets and use water judiciously.
  • Do not touch the oxygen and suction pump equipment.
  • Put on heater switch after starting the water tap. Do not forget to put off heater switch.
  • Use of mobile phones is restricted in patient-related areas.
  • Avoid wastage of food.


Patient Feedback 
We value your suggestions Please take the time to let us know how we can serve you better. The ward nurse will issue a feedback form at the time of discharg.

Report Collection / Delivery

  • You can collect you reports from pathology department.
  • Your reports can also be couriered to you at your residential address if you so desire.


Accident And Emergency
Our emergency department works around the clock. In case of any emergency, please contact the casualty medical officer at 022-28445678 

Ambulance Services

We have fully equipped ambulances available for transporting patients to and from the hospital. For availing this service, please call 022-28445678.